Save time and money when you enroll with Synchrony Rx@HOME!
As a Trilogy employee benefit, you can enroll today with Synchrony Rx@HOME to begin receiving prescriptions delivered directly to your home. Once you’ve enrolled, your account is a valuable resource where you can:
- Easily Access Medications
- Set-Up Automatic Refills
- View Your Medication Profile
- Manage Dependent Medications
Enrolling with Synchrony Rx@HOME is quick and easy, taking less than five minutes to complete! Click “Enroll Now” below or call 1-866-290-1480 to sign-up by phone. View Rx@HOME FAQ
Discounted Rates
Save money on prescriptions with specially discounted rates
Automatic Refills
Automatic refill services OR automated refill requests via the pharmacy website and phone service
Free Delivery
Convenient, confidential, and temperature-controlled delivery directly to your home
24/7 Support
Rx@HOME pharmacists are available 24/7 to assist you with any questions you might have
How do I set-up my Synchrony Rx@HOME account?
To set up your account, simply get started by clicking the “Enroll Now” button above. Setting up your account typically takes less than five minutes.
Please note that you will be required to enter the following information: Date of Birth, Last 4 of SSN, Employee ID, HSA/FSA number, Express Scripts ID Number, Primary Care Physician, List of Current Medications and Doses, Medication Allergies, Health Conditions, Information on Any Dependents on the plan
Which medications will Synchrony Rx@HOME be filling?
- SynchronyRx@HOME will fill all Maintenance medications and Specialty medications that are not limited distribution. Definitions:
- Maintenance medications are commonly used to treat conditions that are considered chronic or long-term. These conditions usually require regular, daily use of medication.
- Specialty medications are higher-cost medications used to treat complex chronic conditions
- Synchrony Pharmacy medication list includes DEA schedule 3 through 5 control medications. We will NOT fill DEA schedule 2 medications.
- Schedule 2 medication examples that SynchronyRx@HOME will NOT fill include:
- High-potency pain medications (Lortab/Norco (Hydrocodone with Acetaminophen), OxyContin, Percocet (Oxycodone with Acetaminophen), etc.)
- Stimulants/ADHD medications (Adderall (Amphetamine Salts), Ritalin (Methlyphenidate), Vyvanse, etc.)
- Schedule 2 medication examples that SynchronyRx@HOME will NOT fill include:
- Please see the forthcoming Trilogy Maintenance/Specialty list to review medications that SynchronyRx@HOME will fill.
Do I receive a discount for utilizing Synchrony Rx@HOME?
Yes! Please see the current Employee Benefits Guide to understand the discount plan members will receive via Synchrony Rx@HOME.
Where can I have my prescriptions filled?
SynchronyRx@HOME is the exclusive provider of maintenance/specialty medications. All maintenance and normal distribution specialty medications must be filled through SynchronyRx@HOME. Non-maintenance and limited distribution specialty medications will remain available through existing retail pharmacies.
How do I ensure my prescriptions are filled at Synchrony Rx@HOME?
If you currently receive your maintenance/specialty medications through another pharmacy:
- Contact your doctor/prescriber/pharmacy and have your medications transferred to SynchronyRx@HOME.
SynchronyRx@HOME
2703 Chestnut Station
Court Louisville, KY 40299
p: 866.290.1480 | f: 502.305.5330 - Or we’ll contact your doctor/pharmacy on your behalf.
- Employees may call or request a transfer via SynchronyRx@HOME website or the toll-free phone number.
- If you have a new start maintenance/specialty medication, speak with your doctor/prescriber and have your medications sent to SynchronyRx@HOME.
How will I request refills for my prescriptions from Synchrony Rx@HOME?
Automatic refills will be available, meaning SynchronyRx@HOME eligible members will not need to request recurring refills:
- For those that wish to continue requesting refills before they are due, SynchronyRx@HOME will have capability to receive refill requests via website and phone interactive voice response.
How will the prescriptions from Synchrony Rx@HOME be delivered to me?
- Free two-day delivery.
- Discreet and secure packaging.
- Frequent text/email/phone updates throughout fill/delivery process.
- On-time delivery in order to maintain medication adherence.
How do I track my prescription order?
- Frequent text/e-mail/phone updates throughout fill/delivery process.
- Employees and their dependents will also receive a shipping tracking number to follow once it leaves the pharmacy, if desired.
What are my payment options for my prescriptions from Synchrony Rx@HOME?
- FSA/HSA cards.
- Automated payroll deduction.
- Standard Credit/Debit cards (VISA/MC/AMEX/Discover).
Do you have to be enrolled in the Trilogy Health medical plans in order to obtain prescriptions from Synchrony Rx@HOME?
Yes, all employees (and their dependents) enrolled in the Trilogy medical plans will utilize SynchronyRx@HOME.
Which Trilogy medical plan options will receive prescriptions from Synchrony Rx@Home?
All medical plan options (PPO, Smart Choice Plan, Spouse / Family Plan) are eligible to use the pharmacy service via Synchrony Rx@HOME.
Where should I go for my urgent prescription medications (i.e. antibiotics)?
Existing community retail pharmacies will be available for urgent prescription needs.
How many grace fills will I receive at my current retail pharmacy before my prescription should be transferred to SynchronyRx@HOME?
There will be 1 grace fill (up to 30-day supply) permitted before all maintenance and most specialty medications will be transferred to Synchrony Rx@HOME.
Will Synchrony Rx@HOME fill my prescriptions with a 90-day supply?
- 90-day supplies will be the preferred days’ supply for medication dispenses.
- 30-day supplies will be available, if desired.
What if I have coupons at my current pharmacy?
All coupons currently accepted when using the Trilogy Health pharmacy plans will be accepted at Synchrony Rx@HOME, as well.
What states are included in the Synchrony Rx@HOME Service Area?
Indiana, Ohio, Kentucky, Michigan, Massachusetts, Tennessee, Georgia, Illinois, Pennsylvania, Iowa, Florida, and Connecticut.
What happens if I do not live (or my dependent does not live) in the states listed in the Synchrony Rx@HOME service area?
- There are an extremely limited number of Trilogy medical plan members who do not reside in the Synchrony Rx@HOME service area.
- Employees (or dependents) who do not reside in the Synchrony Rx@HOME Service area will continue to utilize existing retail pharmacies.
How is my health information kept confidential?
- Synchrony Rx@HOME is committed to maintaining your privacy and we take our responsibility for safeguarding your Protected Health Information (PHI) very seriously. The Health Insurance Portability and Account- ability Act (HIPAA) governs how Synchrony Rx@HOME may use and disclose PHI, including information like medication history, medical conditions, and health insurance information. Our Notice of Privacy Practices describes that use and disclosure. Please review our Notice of Privacy Practices, for more information on HIPAA, PHI, and how you may access your PHI.
- We will never share your personal health information outside of our pharmacy for any purpose without clear permission from you.
Who do I contact with questions about my specific plan and/or medications?
- For clinical medication questions, contact Synchrony Rx@HOME at 866.290.1480 or synchronyrxathome.com.
- If you have any questions about your prescription benefit coverage, contact OptumRX at 855-812-4308 or at customercare@optumrx.com.
How long will it take to get my prescription?
Please allow 1-2 days for processing at Synchrony Rx@HOME. You will receive a text message/e-mail when your order has been shipped. Your order will be shipped and will arrive in 1-3 days. Expedited shipping options are available if needed. Contact a member of the Synchrony Rx@HOME team with any questions.
